Feedback from/involving clients:
Service users spoken to during the review had many positive experiences to share while seeking care. Service users felt that the care provided at the service was the best they have received thus far when compared to other services. Several stated that the experience while seeking care was “life- changing”. Service users have also stated that the communication with members of staff was very good. They felt that they were granted accessible points of contact. Service users stated that the administration team continuously reached out to ensure that they were happy with the care received after each session and that they were always told when to expect to hear back from therapists between sessions.

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"My therapist was very helpful kind and patient, I am a 70 year old lady and been struggling with early childhood trauma, I never thought I would ever have therapy , but I was listened to and given advise on how to help me when having panicked attacks, and reliving horrible memories, I can’t be more thankful for the help I received, I still have dark days but I am able to cope better, and I now know they are qualified people to help me, thank you again for your help."